What is Helpshift and what is it used for?

Helpshift is the leader in conversational customer service. Used by leading brands such as Microsoft, Supercell, Xfinity, Tencent, Virgin Media and BBVA, Helpshift engages consumers on any device, application or website with a message-based service experience.

Business capabilities, such as customizable Bots, a high deflection knowledge base, and an artificial intelligence-driven case management system, help leading brands deliver superior customer service with unsurpassed cost and scale.

Helpshift’s platform includes native functionality such as embedded and web messaging, embedded bots, in-app and web knowledge base, enterprise-grade case management system, proactive messaging and conversational surveys, making it easy for companies to provide the best customer service in their class.

It is the first truly conversational customer service platform. Helpshift also introduces built-in Bots to automate routine issues and AI to drive self-service knowledge base adoption and increase agent productivity.

Helpshift customers routinely see more than 4.5 CSAT Star Ratings, 90 -95% Issue Deflection Rates, up to 400% increase in Agent Productivity and Interaction Cost as low as or less than $1.

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