What is Livechat and what is it used for?

LiveChat is a perfect piece of software for support teams and larger organizations. Scalable, safe and easy to pick up by new agents, it really does the job.

LiveChat is an offline customer service software with live support, desktop help software and web analytics capabilities. It was first launched in 2002 and is currently developed and offered in a SaaS (Software-as-a-Service) business model by LiveChat Software.

Companies use LiveChat as a single point of contact to manage from a single software all customer service and online sales activities that are typically delivered across different channels (chat, email and social media) and multiple tools. LiveChat is used by over 21,000, paid customers from 119 countries.

Interact with people visiting your website and guide them on what they need. 8 out of 10 times you won’t even have to follow up as you can offer a solution during chat.

When you finish a chat, you will get a rating. This allows you to continuously improve the quality of your service. Eliminate the long queues and surprise your customers with immediate responses.Discover new opportunities serving customers through their website.

Stop losing customers because of your online shopping process and help them when they have a question or a problem.

When addressing returning customers, you should always check previous communications to ensure the best service. With LiveChat, all previous chats are available in the chat window. There is no need to switch between chat and files.

LiveChat will inform you and your customers when messages sent in a chat are delivered and read. Delivery statuses make your conversations flow: they reduce unnecessary messages, help clarify the context, and leave no missed response in the stream.

Sound and visual notifications from LiveChat apps will ensure that no new chat or message goes unnoticed. You can freely choose which notifications you want to receive. Transfer. Your agents can work as a team and exchange chats when needed. It is very useful when you find cases that only a particular member of the team can handle.

Chat transcripts. You, your agents and your customers can get full conversations for future inquiries by sending them to a specific email address. Ban on visitors. Agents can easily deal with harmful visitors by blocking their access to their LiveChat for a certain time.

You can choose from four different styles when choosing the look of your chat window. After choosing a style, you can change the color of the chat window to match the colors of your website.

Display your company logo in the chat window so that your website visitors know they’re communicating with the right people. Additional trust is especially important if you are managing transactions or handling vital information through chat.

Messages in the chat window can be adjusted to make them more relevant to your business. For example, you can change the chat window tag from the generic “Chat with us” to “Schedule a demo” so that visitors know what the purpose of their chat is.

What better way to greet international customers than in their own language? The chat window is translated into 45 languages, which now include Arabic and Hebrew from right to left. This allows you to greet national and international clients in your mother tongue.

Make your customer service more personal by customizing your agent profiles. In addition to changing the name and title of the agent, you can choose your profile photo. There is a rich and list photo gallery available. However, you will get the best results by uploading actual photos of your agents.

Finally, customizable chat buttons give you the opportunity to make a more passive but even more noticeable help offer.

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