What is OLARK CAT LIVE and what is it used for?

It’s the easiest way to increase your sales, help solve problems, and understand your customers. Give your customers the answers they need right away and get valuable insights into what they want for relationships that last.

Olark Live Chat can be as simple or sophisticated as users want. It’s easy to install, use and customize in the way that best benefits a company’s results. Setup takes minutes and users can start closing sales on Day 1.

With some customization, users can create advanced routing options, targeted chat rules, and customer database connections that will increase the likelihood of closing sales.

Identify and engage your most qualified leads with features such as automated messaging, custom pre-chat surveys, detailed visitor information, and in-depth reporting.

Olark Live Chat is the easiest way to start talking to customers who are browsing your website. Add an Olark chat widget to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with robust data and powerful customer insights.

Growth happens faster when we all work together. That’s why Olark integrations make it easy to send leads and data from chat to your CRM, e-commerce platform, analytics software, and more.

Having a consistent experience on your site and in the chat box will result in more sales. With Olark, it’s easy to match exact colors, add your own text, and even switch to your customers’ preferred language.

Unlike other platforms that are updated daily, Olark provides real-time reports on chat volume, so you can see which day and time you are busiest, which agents handle most chats, and how your customers rate your chat experience.

While we want companies to be human in their interactions with customers, we offer the ability to automate messages based on the behavior of a visitor on your site. This makes it easier for you to send the right message at the right time without being everywhere at once.

With a paid Olark plan, there is no limit on the number of conversations you can have each month, and there is no additional cost if your chat volume is higher than normal. Our per agent price means you only pay for your team members who are going to be in the chat. You can add or subtract agents at any time and their price is adjusted automatically.

Conversing with your customers provides qualitative data, product feedback, and insights you can use to strengthen your sales, marketing, and product initiatives. Searchable transcripts make it easier to filter conversations or keywords that are most valuable to you.

Customers these days do not want to wait for an email response, and they definitely do not want to answer the phone. Olark makes it easy for you to talk to people who browse your website so you can answer questions in real time, discover more leads, and close more sales.

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