What is Switchvox and what is it used for?

Dixa offers personalized real-time service through voice, email and chat in a simple interface designed for call centers and customer-oriented teams. Enjoy quality VoIP at local rates around the world and instantly scale up or down at no extra cost. Prices start at $15 per agent with discounts available for teams.

Plus, they offer advanced call routing, IVR, queues, callbacks, real-time and historical performance statistics, contact recognition, and more.Create a unified email, chat, and phone customer experience and eliminate the chaos caused by using separate systems. most important customers by combining agents and prioritizing conversations across channels.

Always match customers with the most qualified agent to meet their needs.Create powerful, intelligent routing flows in minutes without the help of your IT department.Build lasting relationships with your customers through continuous, personal conversations. Make your customers feel appreciated by instantly knowing who they are: their profile, travel and context.Connect each conversation to relevant data, including past conversations, order history, and preferences

Features and Functions of Switchvox

  • Address book
  • Aeb pages integration
  • Aalendar or reminder system
  • Aalendar synchronization

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