What is Asknicly and what is it used for? Automatically gather feedback at any point in the customer journey on any channel (email, web, SMS) using the Net Promoter Score (NPS) framework.Integrate your CRM to enable feedback requests after specific events or timframes. AskNicely through NPS make people for everyone on any screen.Focus your front-line … Leer más
What is Churnzero and what is it used for? ChurnZero’s real-time SaaS platform helps subscription companies fight customer loss. Our platform is designed exclusively to integrate with CRM systems and in an application or service. By doing so, ChurnZero helps companies understand how their customers use their products, assesses their health and the likelihood of … Leer más
What is Xperience and what is it used for? Altitude Xperience is a unique, integrated unified communications platform that delivers an extraordinary customer experience across all channels. It helps agents make a positive impression, increasing customer communication and transforming existing ones into brand advocates who encourage others to try it. The Altitude Xperience package offers … Leer más
What is Clientsuccess and what is it used for? ClientSuccess is revolutionizing the way SaaS companies manage, preserve and grow their existing customer base. We offer a holistic and personal approach to managing success throughout the customer’s lifecycle. Our true Customer Success Management PlatformTM delivers actionable insights, sophisticated customer analytics, and best practices to reduce … Leer más
What is STAMP B2B and what is it used for? STAMP, the customer experience platform, which systematically helps you… 1. See how well you are delivering according to your needs 2. Identify key actions to improve your NPS 3. Alert you when you are underperforming 4. Track trends and progress over time 5. Compare your … Leer más
What is Gainsight and what is it used for? Gainsight, the Customer Success company, helps companies grow faster by reducing staff turnover, increasing additional sales, and driving customer promotion. Gainsight’s product helps you effectively reach customers, keep track of customer health, and transform the way your business is customer-oriented. Gainsight provides a 360° view of … Leer más
What is Helpcrunch and what is it used for? HelpCrunch offers a next-generation customer communication platform that combines perfect live chat, in-app messaging, email automation and help desk for effective customer service and sales. HelpCrunch is primarily aimed at web and mobile services, e-commerce owners and online businesses who need a quick and powerful tool … Leer más
What is TOTANGO and what is it used for? Totango is a customer success platform that helps recurring revenue companies simplify the complexities of customer success by connecting customer data points, actively monitoring customer health changes, and driving proactive commitments. Major companies use Totango to reduce abandonment, increase predictable revenue and maximize customer value over … Leer más
What is Fullstory and what is it used for? FullStory takes a fundamentally different approach to understanding the customer experience. A small script unlocks perfect pixel reproduction, automatic statistics, funnel analysis, and robust search and segmentation, all without the need to manually tag your site code. With FullStory, record every click, tap, scroll, page transition … Leer más
What is Whatfix and what is it used for? Whatfix is a smarter way for companies to facilitate onboarding, improve support, and reduce training effort for their users. Design interactive guides with zero coding using our easy-to-use Editor. Effectively engage users through multiple contact points whether on your website, chat, knowledge base or LMS. Measure … Leer más